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Effective Date: 10/02/2025
Company Name: Crownz Heavenly Palace LLC

At Crownz Heavenly Palace LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website or using our services. By accessing our website, you agree to the terms of this policy.

 

1. Information We Collect

We may collect the following types of information:

• Personal Information – such as your name, phone number, email address, and billing details when you request a consultation, make a purchase, or sign up for updates.

• Medical-Related Information – limited details that you voluntarily provide regarding your medical hair loss needs, insurance information, or prescriptions, for the purpose of providing cranial prosthetic services.

• Technical Information – such as IP address, browser type, and usage data collected through cookies to improve website performance.

2. How We Use Your Information

We use your information to:

• Provide and personalize our services, including consultations, fittings, and installations.

• Communicate with you about appointments, products, insurance documentation, and updates.

• Process payments and insurance claims (if applicable).

• Improve our website, services, and customer experience.

• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information to third parties. Your information may be shared only in the following circumstances:

• With service providers or vendors assisting in business operations (e.g., payment processors).

• With insurance companies or healthcare providers when necessary to process claims or verify prescriptions.

• When required by law, regulation, or legal process.

4. Data Security

We use appropriate technical and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse. While no system can be completely secure, we are committed to maintaining a high standard of data protection.

5. Cookies and Tracking Technologies

Our website may use cookies to improve functionality and analyze site usage. You may adjust your browser settings to decline cookies, but some features of the site may not function properly as a result.

6. Your Rights

Depending on your location, you may have the right to:

• Access, update, or correct your personal information.

• Request deletion of your personal data (subject to legal and medical record requirements).

• Opt out of marketing communications.

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under the age of 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Crownz Heavenly Palace LLC
712 H Streer NE, #1509, Washington, DC 20002
support@crownzheavenlypalace.com

771-210-4720

 

Notice of Privacy Practices

 

 

Effective Date: 10/02/2025
Crownz Heavenly Palace LLC

This Notice of Privacy Practices (“Notice”) describes how medical information about you may be used and disclosed, and how you can access this information. Please review it carefully.

Our Commitment to Your Privacy

At Crownz Heavenly Palace LLC, we are committed to protecting your medical and personal information. This information, known as Protected Health Information (PHI), may include details about your medical condition, treatment history, insurance, or any information needed to provide you with cranial prosthesis services.

How We May Use and Disclose Your PHI

We may use or disclose your PHI for the following purposes:

1. Treatment

   • To provide cranial prosthesis services, consultations, fittings, and installations.

   • To communicate with your healthcare providers (such as dermatologists or oncologists) regarding prescriptions or recommendations.

2. Payment

   • To process insurance claims, obtain pre-authorization, or confirm coverage.

   • To bill and collect payment for services provided.

3. Healthcare Operations

   • To evaluate and improve the quality of our services.

   • For staff training, licensing, and compliance purposes.

4. As Required by Law

   • We may disclose PHI when required to do so by federal, state, or local law.

Other Uses and Disclosures

We will obtain your written authorization before using or disclosing your PHI for purposes not covered by this Notice. You may revoke this authorization at any time in writing.

Your Rights Regarding Your PHI

You have the right to:

• Access and Copy your health information.

• Request Corrections to your records if you believe they are incomplete or inaccurate.

• Request Restrictions on certain uses and disclosures of your PHI.

• Request Confidential Communications (e.g., using an alternate phone number or mailing address).

• Receive an Accounting of Disclosures of your PHI made outside of treatment, payment, or operations.

• Receive a Copy of This Notice at any time.

All requests must be submitted in writing to our Privacy Officer.

Our Responsibilities

• We are required by law to maintain the privacy of your PHI.

• We will notify you if a breach of your PHI occurs.

• We must follow the terms of this Notice and cannot change them without proper updates and notification.

Changes to This Notice

We may update this Notice at any time. A revised version will be posted in our office and on our website with the new effective date.

Contact Information

If you have questions, concerns, or wish to exercise your rights under this Notice, please contact:

Privacy Officer
Crownz Heavenly Palace LLC
712 H Street NE, #1509, Washington, DC 20002
support@crownzheavenlypalace.com
771-210-4720

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